Effective Date: August 19, 2026
At Nixilo LLC (“we,” “us,” or “our”), we strive to provide high-quality managed infrastructure, cloud hosting, and enterprise email services. This policy outlines the terms and procedures for subscription cancellations, refunds, and service adjustments.
1. 14-Day Money-Back Guarantee
We want you to be completely confident in our infrastructure solutions.
- Refund Window: Initial orders for digital services and managed hosting plans are eligible for a full refund within 14 calendar days of the original purchase date.
- Technical Issues: If you experience material service interruptions, server misconfigurations, or unresolvable technical faults attributable to our platform within your first 14 days, you may request a full refund.
- Statutory Rights: This policy does not limit or override any non-waivable statutory withdrawal rights granted to consumers under applicable local protection laws (including EU/UK 14-day consumer withdrawal rules).
2. Subscription Cancellations
- Cancel Anytime: You may cancel your recurring subscription at any time prior to your next billing renewal date.
- How to Cancel: You can cancel your subscription by clicking the “Manage Subscription” link in your email billing receipts, or contacting our support team.
- Effect of Cancellation: Upon cancellation, your service will remain active through the end of your current pre-paid billing cycle. Automatic renewals will stop, and no further charges will be billed.
- Renewal Payments: Subsequent recurring subscription renewals are non-refundable unless required by law. To avoid unwanted charges, please submit cancellation requests at least 48 hours before the upcoming renewal date.
3. Exclusions & Non-Refundable Items
Refunds will not be issued under the following circumstances:
- Policy & Terms Violations: Accounts suspended or terminated due to breaches of our Acceptable Use Policy—including sending unauthorized bulk spam, hosting illegal content, or performing malicious network activities.
- Third-Party Fees: Custom domain name registrations, SSL certificates, or third-party license fees that have already been provisioned with external registries.
- Requests Beyond 14 Days: Refund claims submitted after the 14-day window from the initial transaction date.
- Abuse or Fraud: Accounts exhibiting evidence of chargeback abuse, fraudulent payment methods, or repeated sign-up/refund cycles.
4. How to Request a Refund
To request a refund or raise a billing inquiry, please follow these steps:
- Send an email to support@nixilo.com with the subject line “Refund Request – [Your Order/Account ID]”.
- Include the original purchase receipt details and a brief explanation of your request.
Approved refunds are processed back to the original payment method used during checkout within 5 to 10 business days.
5. Contact Us
For any questions regarding billing, cancellations, or service policies, please contact our support team:
- Nixilo LLC
- Website: https://nixilo.com
- Email: support@nixilo.com